Verint Systems has been granted a patent for a method of optimizing workforce scheduling. The method involves receiving an initial workforce schedule, determining cell size violations, and modifying the schedule to minimize violations. The patent also includes a method for optimized workstation allocation to minimize cell size violations, involving reassigning workstations and shuffling work activities. The invention aims to improve efficiency and allocation in workforce scheduling. GlobalData’s report on Verint Systems gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on Verint Systems, Network traffic analysis was a key innovation area identified from patents. Verint Systems's grant share as of September 2023 was 60%. Grant share is based on the ratio of number of grants to total number of patents.
Optimized workforce scheduling and workstation allocation
A recently granted patent (Publication Number: US11775893B2) describes a method and system for optimized workstation allocation to minimize cell size violations. The method involves receiving an initial workstation allocation that includes multiple cells defining assignments of work activities to time periods and workstations. Each workstation and activity is separately re-assignable using data structures. The method determines the quantity of workstations assigned to each activity and generates cell size violations based on the associated activity's size and the number of workstations assigned to it. A global score is created for the initial allocation based on the generated violations.
The method identifies impermissible cell size violations using weighted rules and corrects the violations by performing a local search to optimize the allocation for the affected cell. This correction involves deleting cells with sizes smaller than the one being corrected, unbinding workstations from the deleted cells, and moving the unbound workstations to the corrected cell. Activities in the initial allocation are updated between cells to minimize cell size violations. The impact on the global score is calculated based on the moving and data structures are rebound based on the move with the greatest impact on the global score. A second workstation allocation is created, which has a minimum number of cell size violations. The creation of the second allocation involves shuffling the time intervals for work activities and reassigning workstations to different activities at different time intervals. The second workstation allocation is displayed on a user interface and implemented using the reassignment of workstations and shuffled activities.
The patent also describes a computer system configured for creating optimized cell-based workstation allocation. The system includes a computerized memory for storing data structures, workstation allocations, and cells, and a processor coupled to the memory. The processor executes computer-readable code stored on a non-transitory computer-readable medium to perform the method described above.
Overall, this patent presents a method and system for optimizing workstation allocation to minimize cell size violations. By dynamically reassigning workstations and activities, the method aims to create an allocation with a minimum number of violations, improving efficiency and productivity in various work environments.
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