Salesforce had 12 patents in ecommerce during Q2 2024. Salesforce Inc’s patents filed in Q2 2024 focus on methods for generating engagement recommendations for users in group-based communication platforms, techniques for generating user profile data based on user interactions, systems for recommending next actions for users based on behavior patterns, a recommendation service for boosting historical electronic activity of products, and database systems for automatically generating records in a configurable and customizable manner. GlobalData’s report on Salesforce gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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Salesforce had no grants in ecommerce as a theme in Q2 2024.
Recent Patents
Application: Organizational collaboration connection recommendations (Patent ID: US20240212005A1)
Salesforce Inc. has filed a patent for methods, systems, and computer program products that involve retrieving connection and membership information of users in a group-based communication platform. This information is then used to generate a graphical data structure with user nodes, communication channel nodes, group nodes, and edges representing the connections and memberships. Based on this data, an engagement recommendation is created for users in one group to interact with users in another group. The method also includes generating communication connection strength values and group connection strength values to enhance the engagement recommendation process.
The patent claims detail a method for data processing that involves retrieving connection and membership information, generating a graphical data structure, and creating engagement recommendations based on this data. The method includes calculating communication connection strength values between users and group connection strength values between groups. The apparatus for data processing includes a processor, memory, and instructions to carry out the method steps. Additionally, a non-transitory computer-readable medium storing code for data processing is described, with instructions for retrieving information, generating a graphical data structure, and providing engagement recommendations. The code also includes instructions for calculating communication connection strength values and group connection strength values to improve the engagement recommendations.
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