RingCentral. has been granted a patent for a method that enables automatic transmission of status information between speech and text communication terminals. The process involves a speech communications server and a text communications server, with a converter device facilitating the exchange of status messages. GlobalData’s report on RingCentral gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on RingCentral, Intelligent contact centers was a key innovation area identified from patents. RingCentral's grant share as of June 2024 was 77%. Grant share is based on the ratio of number of grants to total number of patents.
Automatic transmission of status information between communication terminals
The patent US12047532B2 outlines a method and system for transmitting status information related to user readiness for communication. The method involves two primary components: a speech communications server and a text communications server. The first device conveys speech communication through the speech server, while a second device receives text communication via the text server. The first device generates a status based on messages sent through the speech server, indicating the user's readiness to engage in communication. This status information is then transmitted to the text communications server, with provisions for automatic updates in response to call initiation attempts.
Additionally, the patent describes various functionalities of the system, including the ability to transmit status items to the second device and the exchange of status information between the two servers. The status can be derived from a Computer-Supported Telecommunications Applications (CSTA) stanza linked to ongoing voice communications. The text communications server is designed to send messages without requiring a request, enhancing the efficiency of communication. The patent also covers the storage of instructions on a non-transitory computer-readable medium, which, when executed, facilitate the described communication processes. Overall, the patent presents a comprehensive framework for improving communication readiness signaling between devices.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
