RingCentral has filed a patent for a computer-implemented method that allows for handling communications across tabs within an application. The method involves detecting a first communication on one tab and identifying the initiation of a second communication on another tab. The first communication is then pulled from the first tab to the second tab, enabling both communications to be carried out on the second tab. GlobalData’s report on RingCentral gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on RingCentral, Intelligent contact centers was a key innovation area identified from patents. RingCentral's grant share as of September 2023 was 81%. Grant share is based on the ratio of number of grants to total number of patents.
Method for handling communications across tabs in an application
A recently filed patent (Publication Number: US20230308491A1) describes a computer-implemented method for handling communications across tabs within an application. The method involves detecting a first communication via a first tab and identifying the initiation of a second communication via a second tab within the same application. In response to this identification, the method causes the first communication to be pulled from the first tab to the second tab, enabling both the first and second communications to be carried out via the second tab.
The patent also mentions that the first and second communications can be Web Real-Time Communication (WebRTC) communications. In one embodiment, the method involves switching the first WebRTC communication into a first Session Initiation Protocol (SIP) communication and pulling the first SIP communication from the first tab to the second tab. This allows the first SIP communication and the second WebRTC communication to be carried out via the second tab.
Alternatively, the method can involve pulling the first WebRTC communication to the second tab using WebRTC multi-peer communications. In this case, both the first and second WebRTC communications are carried out via the second tab, with each peer communication representing a peer-to-peer communication.
The application in question can be a browser application or a client application for accessing a web application. Additionally, the method includes the step of closing the first tab after pulling the first communication to the second tab.
The patent also describes a non-transitory, computer-readable medium that stores a set of instructions for executing the method. These instructions, when executed by a processor, enable the detection of the first communication, identification of the second communication, and pulling of the first communication to the second tab.
Furthermore, the patent discusses a system for handling communications across tabs. The system includes a processor and a memory that stores instructions for executing the method described above. The system enables the detection of the first communication, identification of the second communication, and pulling of the first communication to the second tab.
Overall, this patent presents a method, computer-readable medium, and system for efficiently handling communications across tabs within an application, particularly focusing on WebRTC communications. By allowing the transfer of communications between tabs, this technology could enhance user experience and streamline communication processes within applications.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
