PagerDuty. has been granted a patent for a method that utilizes a learner object to enhance event grouping in information technology environments. The method involves assessing incoming events, making determinations based on similarity scores, and generating a user interface for visual feedback on event additions. GlobalData’s report on PagerDuty gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on PagerDuty, was a key innovation area identified from patents. PagerDuty's grant share as of June 2024 was 59%. Grant share is based on the ratio of number of grants to total number of patents.
Event grouping using a learner object and clustering engine
The patent US12033008B2 outlines a method and system for managing event clustering in an information technology environment. The core of the invention involves generating a learner object that incorporates user feedback on agreements and disagreements regarding the clustering engine's determinations for adding incoming events to event groups. The method includes receiving events based on monitored conditions, assessing their similarity to existing event groups using a clustering engine, and making decisions on whether to add these events based on similarity scores. A user interface is also generated to visually display these events and gather user feedback, which can influence future clustering decisions.
Additionally, the patent details specific operations such as calculating similarity scores using cosine similarity between vectors associated with events and event groups. It describes how user feedback can lead to adjustments in the learner object, allowing for dynamic learning and adaptation of the clustering process. The system is designed to refine its event grouping capabilities over time, responding to both positive and negative feedback from users. This iterative process aims to enhance the accuracy of event categorization, ultimately improving the management of events in complex IT environments.
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