This strategic move is set to streamline Xerox’s services and enhance its existing digital capabilities. Credit: Michael Vi/Shutterstock.

Tata Consultancy Services (TCS) has signed a deal to overhaul Xerox’s IT infrastructure through cloud computing and generative artificial intelligence (GenAI) technologies.  

The partnership will focus on streamlining Xerox’s transition towards a more simplified, service-oriented, and software-driven structure. 

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Under the new deal, TCS will oversee the migration of Xerox’s complex legacy data centres to the Azure public cloud, aiming to optimise business outcomes.  

This will involve migrating Xerox’s complex legacy data centres to the Azure public cloud and implementing a cloud-based [digital enterprise resource planning] ERP platform.  

These technical developments are expected to improve operational efficiency and business process streamlining. 

The Indian tech major will develop a new, agile, cloud-first operating model for Xerox, tailored to their specific needs.  

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Leveraging its AI expertise through AI.Cloud and Enterprise Solutions, including TCS Crystallus, the company will create an AI-first enterprise platform.  

This platform will incorporate generative AI into Xerox’s operations, aiming to foster innovation and efficiency. 

TCS North America president Amit Bajaj said: “Xerox’s Reinvention is a bold initiative founded in the belief that a 100+ year-old organisation can rapidly transform itself to be a much simpler, agile, and technology-led firm to better serve its clients.  

“GenAI has catalysed the next S-curve of enterprise transformation, and we are proud to be partnering with legends of American industry, such as Xerox, to go beyond use cases to realize the promise of this pathbreaking technology at an enterprise scale.” 

Xerox, with operations in approximately 145 countries, serves a diverse client base that includes SMEs, government entities, educational institutions, and Fortune 500 companies. 

Xerox chief information officer Tino Lancellotti said: “This digital transformation initiative is an important enabler for reinventing our operating model to simplify our geographical, offering, and operational footprint while transforming our clients’ experience.  

“We believe TCS is the right partner to deliver such a complex program given their proven experience both within Xerox and across the industry.”