NatWest will unveil Cora+ during London Tech Week. Credit: Stefan_Sutka/shutterstock

NatWest has launched a generative AI assistant named Cora+ that it developed in partnership with IBM. 

Cora+ will be unveiled during London Tech Week (10-14 June) and is an update to NatWest’s existing online chat assistant Cora. 

Go deeper with GlobalData

Premium Insights

The gold standard of business intelligence.

Find out more

Related Company Profiles

View all

The previous version of Cora, without AI, already helped NatWest customers with over 10 million online banking queries in 2023. 

NatWest stated that it hoped the addition of generative AI to Cora will help provide customers with a more personalised and intuitive experience. 

Cora+ will first be deployed on a 12-week pilot to recognise and address any potential faults. 

After this pilot, Cora+ will be deployed fully for all NatWest online banking customers. 

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

Using machine learning, NatWest stated that Cora+ will have a more extensive knowledge base than the existing version of Cora, helping online banking users address a wider range of problems than before. 

NatWest Group’s chief digital information officer, Wendy Redshaw, stated that NatWest remained committed to digital transformation for its customer experience. 

“The introduction of Cora+ is a major step forward in how customers interact with NatWest,” she said. 

“By collaborating with IBM, we have been able to build on Cora’s success and leverage the latest innovations in AI, and we’re proud to be one of the first banks in the UK to do this,” stated Redshaw. 

Redshaw also commented that Cora+ would help provide NatWest customers with a more “human” experience during their first point of contact for help. 

By 2030, research and analysis company GlobalData forecast the total AI market to be worth over $1,037bn, achieving a CAGR of 39% from 2023. 

In its executive briefing on AI, GlobalData reported that generative AI would be the fastest growing segment of AI technology.