Swedish buy-now-pay-later giant Klarna claimed that almost all of its employees are using GenAI as part of their daily work.
The fintech company said on Tuesday (14 May) that around 87% of its workforce regularly used GenAI tools, including OpenAI’s ChatGPT and the company’s own AI assistant.
Go deeper with GlobalData
“We push everyone to test, test, test and explore,” said Sebastian Siemiatkowski, CEO and Co-Founder at Klarna. “As Klarna continues to discover applications for OpenAI’s tech, there’s the potential to take the business to new heights,”
“We’re aimed at achieving a new level of employee empowerment, enhancing both our team’s performance and the customer experience,” he added.
According to Klarna, GenAI is mostly being used by those in non-technical roles, such as communications (92.6%), legal (86.4%) and marketing (87.9%).
KiKi, the company’s internal AI assistant built with OpenAI’s large language models, reportedly answers over 2,000 questions a day.
How well do you really know your competitors?
Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.
Thank you!
Your download email will arrive shortly
Not ready to buy yet? Download a free sample
We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form
By GlobalDataKiki significantly aids in the management and distribution of internal knowledge, reinforcing Klarna’s commitment to a culture of transparency and open information flow, the company said in a blog post.
A Q1 2024 survey by research and analysis company GlobalData found that 27% of respondents stated that their businesses already had a high adoption rate of AI into their workflows.
The same survey found that around 27% of businesses already reported a high adoption rate of AI in their workflows.
