LivePerson grant share with artificial intelligence as a theme is 61% in Q1 2024. Grant share is based on the ratio of number of grants to total number of patents.

Recent Patents

Application: Systems, media, and methods for automated response to queries made by interactive electronic chat (Patent ID: US20240046374A1)

The patent filed by LivePerson Inc. describes systems, media, and methods for automated response to social queries. It involves monitoring user queries submitted to a vendor via an interactive chat feature, analyzing human responses, and applying machine learning algorithms to identify queries suitable for automation and responses likely to resolve them. The system can either notify a human agent or deploy an autonomous software agent to respond to the query automatically based on the identified responses.

The computer-implemented method outlined in the patent involves detecting user input, identifying queries using machine learning models, determining user status, and selecting appropriate responses to automatically transmit. The method utilizes machine learning models trained on previous interactions, decision trees, and algorithms to generate responses based on input variables. The system includes processors and storage mediums containing instructions for detecting, identifying, and executing responses to queries, considering user status and past interactions to provide tailored automated responses efficiently.

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