Hitachi had 36 patents in ecommerce during Q1 2024. Hitachi Ltd has filed patents for a remote customer service system that reduces customer work and prevents loss of sales opportunities, a system for detecting human disturbances and chainsaw events using sensor data, and a problem organization database that helps sales staff and customers efficiently provide suitable services for customer problems. These inventions aim to improve customer service and problem-solving processes. GlobalData’s report on Hitachi gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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Hitachi grant share with ecommerce as a theme is 41% in Q1 2024. Grant share is based on the ratio of number of grants to total number of patents.
Recent Patents
Application: Remote customer service system and remote customer service method (Patent ID: US20240054541A1)
The patent filed by Hitachi Ltd. describes a remote customer service system that aims to reduce the work required by customers and prevent loss of sales opportunities. The system involves retaining condition information related to sensor values and clerk information at a store where customer service can be provided. When a sensor detects a customer action that meets the condition, a customer service request is generated and transmitted to a computer at the relevant store for remote communication with the facility.
The system includes various features such as transmitting requests to stores with clerks possessing specific skills, determining clerk availability for customer service, and displaying customer service wish screens. Additionally, the method involves acquiring sensor values, generating service requests, managing customer service processes, and executing remote communication between computers. Overall, the system is designed to streamline customer service processes and enhance communication between customers and store clerks based on sensor data and clerk information.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
