Freshworks, a prominent information and communication technology (ICT) vendor, relies on a network of sales channel partners to sell and distribute its offerings across its customer base. According to proprietary analysis in GlobalData’s Freshworks Partner Ecosystem Profile, the consulting services, business process outsourcing, and application development and management categories account for 99.7% of the total partner engagements, as of January 2023. Buy the profile here.
Freshworks is a cloud-based business enterprise that provides customer engagement software. The companys products portfolio includes freshdesk, freshservice, freshsales, freshteam, freshmarketer, freshping, and freshstatus. It offers customer support, information technology service management, website monitoring, sales customer relationship management, and call center software solutions. Freshworks caters products to healthcare, corporate offices, government, and banking sectors. The companys customers comprise the Government of Telangana, Bridgestone, Synergy, Pearson, Delivery Hero, Salinas Valley, Memorial Healthcare System, Klarna, and others. It operates in the US, India, the UK, Australia, France, Singapore, the Netherlands, and Germany. Freshworks is headquartered in San Mateo, California, the US.
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As depicted in the chart above, Freshworks's partner engagements are focused on serving clients across Asia-Pacific, which accounted for majority of their overall partner engagements, followed by Western Europe, according to GlobalData's report.
Healthcare, retail, and manufacturing emerged as the top three industry verticals, that Freshworks is focusing on serving via its partners. These verticals together contributed 12.9% of the total vertical-specific partner engagements, with healthcare leading the partner engagement distribution.
The table below covers prominent partners of Freshworks based on GlobalData's proprietary scoring framework, which analyzes partner engagements on multiple parameters including revenue band, employee band, partnership certification, partner vertical and geography focus, among others. The majority of Freshworks's partners are value-added distributors or resellers.
GlobalData's Partner Network Database tracks and evaluates the partner ecosystem for over 300 ICT vendors, across 29 industries, 18 ICT solution areas, and 7 regions using a proprietary partner scoring framework. To uncover and analyses the partner network for other leading ICT vendors, access GlobalData's proprietary partner ecosystem profiles below:
- Red River Computer
- NetSuite
- Dynamic Yield
- MariaDB
- Articulate Global
- BlackLine
- Redis
- Wistia
- Blue Yonder
- Jamf Software
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GlobalData, the leading provider of industry intelligence, provided the underlying data, research, and analysis used to produce this article.
GlobalData’s Partner Network Database tracks partner ecosystem of IT vendors. The database offers granular details on official partners of the IT vendors spread across the geographies. This analysis considers only partners details that are sourced from company website, press releases, CXO commentary from the publicly available sources and excludes all terminated and rumoured partner deals.
