Five9, a prominent information and communication technology (ICT) vendor, relies on a network of sales channel partners to sell and distribute its offerings across its customer base. According to proprietary analysis in GlobalData’s Five9 Partner Ecosystem Profile, the cloud computing, business process applications, and consulting services categories account for 91.7% of the total partner engagements, as of August 2022. Buy the profile here.
Five9 is a technology company that offers cloud software solutions for contact centers. The company provides interactive voice response (IVR), real-time and historical dashboards, reporting, intelligent virtual assistant (IVA), analytics, workforce optimization and workflow automation. Its outbound call center offers a predictive dialer, progressive dialer, power dialer, preview dialer and TCPA. Five9 provides omnichannel customer interactions including social, voice, chat, SMS, email, video, and more through call center software. The company also provides services such as professional services, training and support services. It serves business process outsourcers, financial services, and banking, technology, healthcare, retail and education. The company operates in the US, the UK, Australia, the Philippines, the Netherlands, Spain, Sweden, Brazil, Germany and Canada. Five9 is headquartered in San Ramon, California, the US.
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As depicted in the chart above, Five9's partner engagements are focused on serving clients across North America, which accounted for majority of their overall partner engagements, followed by Western Europe, according to GlobalData's report.
Healthcare, financial markets, and retail emerged as the top three industry verticals, that Five9 is focusing on serving via its partners. These verticals together contributed 26.1% of the total vertical-specific partner engagements, with healthcare leading the partner engagement distribution.
The table below covers prominent partners of Five9 based on GlobalData's proprietary scoring framework, which analyzes partner engagements on multiple parameters including revenue band, employee band, partnership certification, partner vertical and geography focus, among others. The majority of Five9's partners are value-added distributors or resellers.
GlobalData's Partner Network Database tracks and evaluates the partner ecosystem for over 300 ICT vendors, across 29 industries, 18 ICT solution areas, and 7 regions using a proprietary partner scoring framework. To uncover and analyses the partner network for other leading ICT vendors, access GlobalData's proprietary partner ecosystem profiles below:
- The Trade Desk
- Delphix
- Intercede Group
- MicroStrategy
- Kenshoo
- RIB Software
- Ping Identity
- Couchbase
- Intland Software
- Neo4j
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GlobalData, the leading provider of industry intelligence, provided the underlying data, research, and analysis used to produce this article.
GlobalData’s Partner Network Database tracks partner ecosystem of IT vendors. The database offers granular details on official partners of the IT vendors spread across the geographies. This analysis considers only partners details that are sourced from company website, press releases, CXO commentary from the publicly available sources and excludes all terminated and rumoured partner deals.
