Mitel Networks has been granted a patent for a system and method that determines and applies habits during a communication. The system uses habit information stored in a database to automatically connect users to a communication and modify settings during the communication. The system includes modules for monitoring scheduling information, comparing it with habit information, determining user habits, and collecting in-meeting habits. The system also allows for automatic push notifications and updates to habit information based on the user’s method of connecting to the communication. User device settings can also change based on the user’s role in the meeting. GlobalData’s report on Mitel Networks gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on Mitel Networks, Intelligent contact centers was a key innovation area identified from patents. Mitel Networks's grant share as of September 2023 was 66%. Grant share is based on the ratio of number of grants to total number of patents.
The patent is granted for a system and method for determining and applying habits during a communication
A recently granted patent (Publication Number: US11777755B2) describes a communication system that utilizes habit information to enhance user experience during meetings. The system includes a database that stores user identification information and corresponding habit information. The habit information encompasses various aspects such as user habits for joining a communication, in-meeting habits, habits related to sharing information or content, and the user's role in the meeting (presenter, participant, or organizer).
The system also comprises a meeting controller, a monitoring module, a comparison module, a habit determination engine, and a meeting analytics module. The monitoring module tracks scheduling information for a communication, while the comparison module compares this information with the habit information to determine if there is a match. If a match is found, the meeting controller can automatically send a push notification to the user's device and join them to the communication. If there is no existing habit for joining the communication, the meeting controller can determine the method used by the user's device to connect and update the habit information accordingly.
During the communication, the meeting analytics module collects in-meeting habits, which include changes in user settings associated with their identification information. These habits can be related to parameters such as whether the communication is internal or external, or with superiors or subordinates. The meeting controller applies these in-meeting habits to enhance the user experience.
The patent also mentions additional features such as a post-meeting database for collecting meeting feedback to improve the system, a communication server with the monitoring module, and a meeting controller interface that can identify and address video or audio factors that may disrupt the meeting quality.
The patent also describes a communication method that follows a similar approach, including steps such as determining user habit information, monitoring scheduling information, automatically performing actions based on habit matches, and continuously monitoring in-meeting habits.
Overall, this patent presents a communication system and method that leverages habit information to personalize and optimize the user experience during meetings. By automatically adapting user device settings and providing relevant notifications, the system aims to improve efficiency and effectiveness in communication.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
