According to GlobalData’s company profile on CDW, was a key innovation area identified from patents. CDW's grant share as of July 2024 was 45%. Grant share is based on the ratio of number of grants to total number of patents.

Voice-controlled legacy application management system

Source: United States Patent and Trademark Office (USPTO). Credit: CDW Corp

The granted patent US12039978B2 describes a computing system designed to enable users to control legacy applications within an enterprise through voice commands. The system comprises one or more processors and memory that stores executable instructions. When executed, these instructions allow the system to receive user utterances related to a graphical user interface (GUI) of the legacy application. The system utilizes a speech-to-text application programming interface to analyze the utterance, generating an output that includes an intent and an entity. Subsequently, the system performs actions on the GUI elements based on the identified intent, which may involve navigation or updates to the interface.

The patent further details various functionalities, including the ability to engage in multi-turn interactions to gather additional information from users and the training of convolutional neural networks to identify GUI elements. The graphical user interface can be part of customer relationship management systems or quantitative risk management systems. The claims also specify that the system can utilize fuzzy matching algorithms to locate elements and that user utterances may be received from mobile devices. Overall, the patent outlines a comprehensive method and system for enhancing user interaction with legacy applications through voice commands, thereby improving accessibility and efficiency in enterprise environments.

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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.