All articles by GlobalData Technology
GlobalData Technology
GlobalData is the market leader in providing actionable insight into the technology industry. With market analysts in 18 countries around the world, along with a team of researchers and consultants, we can provide you with the reliable, in-depth industry information you need.
Don’t let Wall Street irrationality drive technology decisions
NVIDIA is no startup and being disappointed in a 122% increase to $30bn is flat-out irrational.
Google Cloud research finds executives bullish about GenAI ROI
Business leaders have high expectations for their GenAI implementations; and according to Google Cloud’s ‘ROI of GenAI’ research, executives are reporting excellent returns.
Twilio is evolving from CPaaS with contextual data and AI
While customer engagement remains the core business of Twilio, the company is now entering another chapter leveraging on data and AI.
US consumer service market looks to remain a topsy-turvy space
Building a substantial and sustainable base of subscribers for a holistic consumer service proposition demands addressing asymmetries – or, to put it more bluntly, taking some more real estate from your rivals’ backyard.
Automation tools receive serious upgrade from GenAI
In recent weeks, Pegasystems, Automation Anywhere, and IBM launched important GenAI integration strategies.
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OpenAI: A governance crisis that refuses to go away
As the overall market for GenAI continues to evolve, and the technology matures, it will be interesting to watch the next step in the fascinating OpenAI saga.
RingCentral announces RingCX AI capabilities but stumbles
While the new features are a valuable addition to RingCentral’s arsenal, the announcement suffers blemishes.
Frontier stays firm on fibre pure-play despite convergence trends
Q2 2024 saw Frontier set personal bests for both its fibre buildout pace and its fibre customer acquisition.
Zoom sustains market momentum with the launch of Zoom Docs
Zoom has bold ambitions to raise its visibility in the market and has made good progress toward realising them.
Ofcom faces challenges from PIA Coalition
The goal of the coalition is to press Ofcom to ‘level the playing field.’