LivePerson grant share with digitalization as a theme is 38% in Q1 2024. Grant share is based on the ratio of number of grants to total number of patents.

Recent Patents

Application: Systems, media, and methods for automated response to queries made by interactive electronic chat (Patent ID: US20240046374A1)

The patent by LivePerson Inc. describes systems, media, and methods for automated response to social queries. It involves monitoring user queries submitted to a vendor via an interactive chat feature, analyzing human responses, and applying machine learning algorithms to identify queries suitable for automation and responses likely to resolve them. The system can either notify a human agent or deploy an autonomous software agent to respond to the query automatically based on the identified responses.

The computer-implemented method and system outlined in the patent focus on detecting user input, identifying queries using machine learning models, determining user status, and selecting appropriate responses to resolve queries. The models utilize decision trees, algorithms trained on past interactions, and machine logic to generate responses based on input variables. Additionally, the system can retrieve data from previous interactions to tailor responses to the user's status. The patent emphasizes the use of machine learning models and APIs to facilitate communication between systems and improve the efficiency of automated responses to social queries.

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