LivePerson had 22 patents in future of work during Q4 2023. LivePerson Inc’s patents filed in Q4 2023 focus on facilitating routing of communications across external systems, automated transcription and script generation, a redirection and messaging system for telephony information, and a network device for establishing communication sessions via text messages for service requests. GlobalData’s report on LivePerson gives a 360-degreee view of the company including its patenting strategy. Buy the report here.
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LivePerson grant share with future of work as a theme is 36% in Q4 2023. Grant share is based on the ratio of number of grants to total number of patents.
Recent Patents
Application: Systems and methods for external system integration (Patent ID: US20230412476A1)
The patent filed by LivePerson Inc. focuses on facilitating the routing of communications across external systems by dynamically routing issue tracking tickets to different endpoints based on the content of the ticket. The system involves receiving messages associated with user intents, facilitating communication sessions with automated bots that extract intents, training machine learning models using sample datasets, processing intents and messages to identify actions, generating tickets to track messages and actions, and updating the machine learning model based on performance.
The method and system described in the patent involve automated bots autonomously executing actions to address user intents, such as routing communication sessions to agent devices, based on analyzed sentiments. The system also includes generating recommended responses, storing information for future actions, and exchanging messages in a customer relationship management format. By utilizing machine learning models and automated processes, the system aims to efficiently handle user communications, improve response accuracy, and enhance overall customer service experiences.
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GlobalData, the leading provider of industry intelligence, provided the underlying data, research, and analysis used to produce this article.
GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
