8×8. has been granted a patent for a system that utilizes multiple servers and a data-processing circuit to diagnose and identify sources of poor call quality in data communication services. The system assesses call quality metrics from endpoints to pinpoint likely causes of communication issues. GlobalData’s report on 8×8 gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on 8x8, Intelligent contact centers was a key innovation area identified from patents. 8x8's grant share as of June 2024 was 92%. Grant share is based on the ratio of number of grants to total number of patents.
Call quality assessment for data communication services
The patent US12021718B1 describes an innovative apparatus designed to enhance data communications services by diagnosing and resolving call quality issues among a set of endpoints. The apparatus comprises a server set that provides data communication services and a data-processing computing circuit that identifies endpoints experiencing communication problems. It executes an algorithm to assess various potential sources of poor call quality based on specific metrics, such as transmission latency and packet loss. The system is capable of conducting diagnostic tests on the identified endpoints and generating data that helps pinpoint the most likely causes of the communication issues, even when multiple components may be experiencing problems simultaneously.
Additionally, the apparatus is configured to operate in real-time, allowing for the assessment of communication pathway issues and the generation of alerts for administrators regarding any detected problems. The server set can receive data related to the connectivity status of endpoints and utilize this information to perform diagnostic tests. The algorithm can also filter data to identify commonalities among endpoints that may share similar connectivity issues, such as overlapping communication paths or shared Internet Service Providers. Overall, this patent outlines a comprehensive approach to diagnosing and improving call quality in data communications, leveraging advanced algorithms and real-time data analysis to enhance service reliability.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
